Simply add the survivor's name and mailing address. The system takes care of the rest.
Yes. You log in, enroll the family with a name and address, and that's it. We handle everything else: printing, personalization, postage, timing, and follow-through across the entire first year. Enrollment takes about 60 seconds.
$25 per family enrolled. You're invoiced at the end of each month for the families you enrolled that month. No setup fee, no contracts, cancel anytime.
Four cards and a satisfaction survey across the first year:
- Sympathy card. Mailed about two weeks after the service.
- Follow-up survey. Mailed around six weeks after the service, with your customized questions and an online review request.
- Birthday card. Arrives on or just before the loved one's birthday.
- Holiday card. Mailed in early December.
- Anniversary card. Arrives on or just before the one-year anniversary of the loss.
No. You choose which families to enroll.
Yes. You can enroll families going back as far as you'd like. If the death occurred more than a month ago, we skip the sympathy card and send the rest.
Yes, cards are customized for your funeral home or cemetery including text, signature, logos, etc.
As many as you'd like, though we find 3–4 looks best. Some partners prefer "The staff at [Funeral Home Name]" instead of individual names.
Yes. We'll customize the survey to include the questions you want families to answer.
Families mail completed surveys back to our response center, and we scan them into your account for review.
Yes. Cards are available in both English and Spanish.
No. One account handles all your locations. Each location gets its own customized cards and survey.
Yes. When logged in, you can see every family enrolled and when each card was sent or is scheduled to send. You also receive a monthly Aftercare Activity Report summarizing what happened on your account.
You can remove the family from your account or contact us and we'll stop all future cards.
No. If you already use your own survey, or prefer not to send one at all, we can leave it out of the mailing schedule.
Yes. Each survivor you enroll is a separate enrollment at $25.
Yes. After signing up, we'll send proofs of your customized cards for your approval before any are mailed.
We take family privacy seriously. The names, addresses, and phone numbers you share with us are used only to fulfill the program you've enrolled the family in, and only on behalf of your funeral home or cemetery. We don't sell family data, share it with third parties, or use it for marketing of any kind.