Terms of Service

By signing up and using this service, you agree to these Terms. If you have questions, email support@aftercare.com.

Who we are

Aftercare.com is operated by Director's Advantage LLC, a North Carolina limited liability company. "We" refers to Aftercare.com; "you" refers to the death care provider (e.g., funeral home, cemetery, cremation service) using our services.

What we offer

Aftercare.com provides services that help death care providers stay in touch with bereaved families during the first year after a loss. Our services include:

Aftercare Card Program (ACP). Printed cards mailed to families you enroll, providing bereavement support and meaningful contact at key moments throughout the first year.

Aftercare by Text (ABT). Automated text messages sent to families you enroll, for bereavement communication and follow-up throughout the first year.

You may use either service or both. The terms below apply to whichever services you use.

Consent to message families

Before enrolling any family, you must obtain their permission to receive messages from you and from Aftercare.com on your behalf, as required under the TCPA and any applicable state laws. If you are unsure how to document consent for your families, please contact us before enrolling them.

You agree to indemnify Aftercare.com against any claim, proceeding, or liability arising from the enrollment of a family without the required permission, including reasonable attorneys' fees and costs of defense.

If a family opts out — whether by texting STOP, contacting you directly, or through any other channel — that request must be honored immediately. If you receive an opt-out request outside of the platform, notify us promptly at support@aftercare.com so we can update our records.

Acceptable use

Aftercare.com is available to licensed death care providers and their authorized staff. Messages may only be sent to families those entities have directly served. The platform is not a general-purpose messaging tool.

Permitted communications. Scheduled bereavement follow-up messages that are part of the standard aftercare program. Invitations to bereavement support groups, grief counseling, services of remembrance, memorial services, or holiday remembrance events. Invitations to pre-need education seminars or informational events hosted by your firm. Cemetery operational announcements such as cleanup days, seasonal reminders, or holiday hours. Community events hosted by your firm that serve the bereaved community. Announcements may be sent to families who are currently enrolled or who were previously enrolled at the applicable location.

Prohibited communications. Commercial solicitations, contests, or reputation marketing (e.g., "vote for us" campaigns). Discount offers, promotional pricing, or sales on merchandise or services. Third-party advertising or co-marketing with unrelated businesses. Political messaging or fundraising unrelated to your firm's bereavement programs. Any content that a reasonable person would classify as marketing rather than bereavement communication.

Aftercare.com reserves the right to determine, in its sole discretion, whether a message falls within or outside the permitted use of the platform.

Announcements. Announcements are submitted through the platform and reviewed by Aftercare.com before delivery. We review within two (2) business days, excluding weekends and federal holidays. Please submit announcements at least two business days before your intended send date. We may approve, request changes to, or reject any announcement in our sole discretion. We also reserve the right to revoke approval of a previously approved announcement at any time before it is delivered.

Campaign message customization. Aftercare.com sets up the initial scheduled messages for your aftercare program. You may request changes to those messages, and we reserve the right to review, approve, or reject any modifications before they are sent to families.

Carrier and legal compliance. Text messaging through the platform is subject to federal and state telecommunications laws and wireless carrier requirements. Aftercare.com maintains the carrier registrations necessary to operate the platform. You agree to use the platform in a way that supports our compliance standing. If your use of the platform threatens our carrier registrations or legal compliance, we may take immediate action to protect the platform and our other customers, including suspending or closing your account without prior notice.

Misuse. You may not attempt to reverse engineer, scrape, or extract data from the platform; share login credentials with unauthorized individuals; use the platform to harass, threaten, or intimidate anyone; or interfere with the platform's operation or security.

Cancellation

An account may be cancelled under any of the following circumstances: non-payment of amounts due, violation of these Terms, or a request from you to close your account.

To cancel your account, email support@aftercare.com.

Our responsibility

We work continuously to provide a dependable, thoughtful service for death care providers. Some parts of the service depend on third-party carriers whose delivery decisions are outside our control, and for that reason the services are provided on an "as-is" basis. We cannot warrant that every message will be delivered or that the platform will always be free from interruption or error.

In the event of a dispute, our total liability to you for any claim arising out of or relating to these Terms or the services is limited to the fees paid in connection with the specific enrollment or billing period affected by the circumstances giving rise to the claim. This limitation does not apply to obligations the law does not permit us to limit.

Protecting enrollment data

We protect the enrollment data you share with us through encrypted transmission, access controls, and secure infrastructure hosting. We do not sell enrollment data or share it with third parties except as needed to deliver the services.

The enrollment data you provide belongs solely to you. We retain it for the purposes of service fulfillment and operational continuity. To request an export of your data or deletion of specific records, email support@aftercare.com.

Dispute resolution and governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws principles. If a dispute arises between us that cannot be resolved through good-faith discussion, both parties agree that the dispute will be resolved through binding arbitration conducted in North Carolina, in accordance with the rules of the American Arbitration Association. Each party agrees to bring any claim individually, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Either party may still bring a qualifying claim in small claims court or seek injunctive relief in a court of competent jurisdiction.

Notices

We communicate with you by email at the address on your account. To contact us, email support@aftercare.com.

Changes to these Terms

We may update these Terms from time to time and will notify you by email if the changes are significant.